Frequently Asked Questions  &/ Terms

General

• How far in advance shall I book flower preservation?    

We generally recommend to do it as soon as you have a wedding date since we only accept limited bouquets each week. We open bookings two years in advance. Meaning we are accepting bookings for 2023 since Jan 2022. 

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• What is your timeline?

6-9 months. This is an estimate, not a guarantee.  We try to finish orders as soon as possible. But in busy seasons it may take full 6-9 months or more. If you have many add ons, that takes longer too because they may be small but they are a lot of work. Also, the timeline may extend if the client takes forever to approve an invoice.

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• Can you cast my air-dried flowers, silk or wood flowers?

Yes! The process and prices are the same, but we will send different shipping instructions accordingly.

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• Can you recreate my bouquet? My wedding has passed, and I didn’t know I could preserve my flowers or didn’t get a reservation date.

Yes, we work with local florist (extra charges apply) to source similar flowers based on the pictures you provide, and we work on preserving them for you. We can also work with flowers you air-dried yourself.

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• Is your deposit refundable?

No! Apologies! Your deposit is not refundable. We have committed studio space and time for your project and turned down other clients after you claimed the date. You could use that deposit on other future date depending on availability or get another piece of art.

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• What if I change my mind about my order? What if I want to upgrade and add more add ons?

You can upgrade the size of your order as long as you do so before we receive your flowers for preservation. This way we can be sure to preserve the amount of flowers we need for your piece. If we have enough flowers dried from your bouquet, we can do it later but that is subject to enough availability of your dried florals.

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We do not allow downgrading the orders. 

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• How long do I have to pay the final invoice?

Once the design questionnaire is sent, ideally you should pay the invoice within a week. The flowers, once out of the drying process need to be casted or framed asap so that the moisture from the environment doesn't affect them. Said that, we will store the blooms for a maximum of three months and if we do not hear back, we will discard the flowers because beyond that they will start deteriorating and final product won't be nice. 

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• Can my order be rushed?

No! Sorry! It is handmade and takes time.

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• How long do I have to pick up my order after receiving pick up email?

You have up to 6 months to pick up your order after receiving the pickup confirmation email. However, we kindly request that you pick it up as soon as possible. Please note that if the order is not collected within 6 months, it will be discarded.​

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Shipping:

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• What is an estimated price for overnight shipping of fresh flowers?

The rates vary from each state, time, day and place. We have no control over this. You could get a quote from your shipping company. We recommend UPS.

To get this quote, you could assume a box of 16x16x16”- this depends on your bouquet. The weight may be 5-8 pounds. Our shipping location is Winchester MA-01890. Make sure you ask about the different times of day they are quoting prices for as that will make a difference in your cost. The rates can be anywhere between $50-250. Please do not reserve a date if you do not want to spend this money. We send other clients back based on the time we committed for you.

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• How do I pack my flowers for shipping? 

Once you reserve a date, we send you instructions to pack your bouquet. Please follow them.

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• I am local to Massachusetts or around, can I drop of my bouquet?

Yes, local drop offs are encouraged!

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• How much is shipping for my finished collection?

$25-$40 within US. Big items like tables will be charged more according to delivery location and shipping company fee.

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• How long does it take to receive my collection?

6-9months. This is an estimate, not a guarantee. Time frame is subject to change as necessary depending on seasons, raw material back orders etc. It also depends on how big your order is and how many add-ons you have. Those small add-ons take a long time than you can imagine. This timeline is subject to payment of final invoice on time. We do not start resin/shadow boxing orders until the final invoice is paid. The delay in payment of invoice may lead to delay of project completion. 

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Flowers:

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• Will my flowers look the same as they did at my event?

No. It’s not realistic to expect them to look the same as the event day. The flowers go through a lot of steps before they come in our hands. Event, shipping etc places some stress on the flowers because of which we always encourage people to send extras from centerpiece.

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Also, some flowers tend to change color and form a little during the drying process. The best examples are Reds turning Burgundy, Whites turning cream, ivory, shades of yellow/pink/brown and pinks turning purple. Lilies and orchids are not guaranteed to dry to their original color.

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Succulents cannot be dried due to high moisture content. We recommend faux succulents or faux berries as an option.

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Bruising- some flowers get bruised on the event day, when they are handled or shipped. This is out of our or anyone’s control and would lead to transparent spots, we wont know until they are casted in resin They still look so beautiful.

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If you ordered a functional item like tray, table, clock etc , we may partially/fully press/use them as is if they fit flowers depending on our judgement. This changes the shape of flowers.If you have a preference, please let us know before you send us the flowers.

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• Will it be perfect like the fresh bouquet?

Each piece is lovingly handmade and takes up-to 20-30 hours of hands-on time across many days. Every piece is poured layer after layer with hours of curing in between. Due to the nature of the handmade process, you should expect imperfections like a few bubbles and little bits of nature. The pour lines will be visible on the sides of every block. The lines are less visible on other shapes but will be there as well. Although our best effort and attention to detail is given to every piece, if you are expecting perfection, we are not the right artists for you.

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• Will I be able to see the placement of flowers before it is finally in resin?

For all the 2025 bookings, design questionnaire will be sent before casting the flowers in resin/framing flowers. No layouts will be provided. This is because, flowers need to be casted immediately after removing from the drying process to get the best outcome. Hence, please check our previous designs and fill out the design questionnaire and the artists will make sure to make the best piece possible and include most blooms from your bouquet. 

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• Can I add other items from my big day in my casting?

As long as it is dry or we could dry them, we can try to incorporate it. Reach out to us before you send something to make sure, it can be done.​​

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• Is it safe to put my artwork in direct sunlight or near a heat source?

All epoxies will gain a yellow/amber tint over a long period of time but we use a product with advanced UV inhibitors and it is one of the clearest on the market that is safe for flowers. To ensure your artwork lasts for years to come, it is recommended to store your piece out of direct sunlight and away from a direct heat source like a fireplace mantle etc. 

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• How long will my artwork last?

Flowers will age and change over time depending on flower type/color. Whites typically change more than vibrant/colored flowers. We recommend avoiding hot and high humidity areas like bathrooms to hang your artwork.

Resin: All epoxy will eventually yellow to some degree; however, our casting resins have UV inhibitors in them that will delay the change in color. Please Do NOT display them in direct sunlight to avoid yellowing faster. 

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